Warehouse IT Support Engineer

Wayfair | Apr 2019 - Feb 2020 // pandemic // Nov 2020 - Present

• Provide support to the daily transaction data related to HighJump and Tangerine Systems. Using tools like SQL Server Management Studio (SSMS)
• Provide Support to Handheld, Desktops, Laptops, Printers, Switches, IP Phones. MDM (Mobile Device Management, using Intune and Airwatch)
• Contact Suppliers if necessary.
• Shipments documentation adjustments, for routes mostly for FedEx and some occasions for UPS.
• Provide Support to new applications and continuous software changes.

Field Service Technician / Web Developer

Techvantex | Nov 2018 - Present

• Assist Business Owners of Restaurants with the implementation of their Online Ordering Systems.
• Provide Support to their equipment as need it. (Desktops, Laptops, Printers, POS)
• Provide support with the development of Websites using Beaver Builder on WordPress

Distribution Center IT Technician

Sanmar | Otc 2013 - Otc 2018

• Responsible for the technology assets for the good operation and flow of the Distribution Center.
• Provide Support to Handheld, Desktops, Laptops, Printers, Switches, IP Phones. Teach users about how to handle the equipment.
• Contact Suppliers if necessary.
• Handle Inventory and disposals.
• Develop JAVA applications in order to create solutions to operations issues.

Master's Networking

Interamerican University of Puerto Rico

• Master in Computer Science, Major in Networking and Security

Bachelor of Science in Business

University of Phoenix

• Bachelor of Science in Business, Major in e-Business and Management

Skills, Other Technical Certifications and Experiences

• Bilingual – Spanish / English
• Technical Education Teacher - Department of Education of Puerto Rico, 2008
• IT Warehouse, Education Service Center, 2005